Have you ever left a doctor’s office after an appointment and thought to yourself, “Wow, that was a pleasant experience”? Unfortunately, the majority of people don’t enjoy going to the doctor.
The impression you leave on your patients helps or harms your practice in a few ways. If their experience was exceptional the may brag about how awesome you were to their network, which works wonders for your word of mouth marketing strategy. However, if they’re dissatisfied the following will occur…
The dissatisfied patient won’t return
They’ll delay their payment
You’ll lose revenue
They’ll share their dissatisfaction on the social web
But as healthcare moves towards value-based care, practice owners and hospital administrators are starting to pursue higher patient satisfaction scores.
So how do you improve these scores for your organization?
Here are 11 ways you can use to improve patient satisfaction and why they’re important.
Conclusion
Some clients might have complaints regardless of what you do to make their experience more enjoyable. You can’t please everyone who walks through your doors. But you can cater the majority of your patients by implementing these steps. We hope you enjoyed this infographic.
Patient Satisfaction Statistics and Sources
The 50/70 rule is maintaining eye contact for 50% of the time while speaking, and 70% of the time while listening - Mobius MD
30% of English speaking patients are unable to define simple medical terms used during appointments - Ayers Career College
On average, patients only have 11 seconds to explain the reason for their visit before the doctor interrupts them - Market Watch
52.4% of patients forget about their appointments or forget to cancel the appointment - Simple Texting
46.7% of medical practices that don’t send appointment reminders have an average no-show rate of over 10% - TeleVox Solutions
38.1% of patients said that a text reminder would’ve helped them remember their appointment - Simple Texting
Only 3% of people actually fear going to the doctor, while a majority just fear the unknown - NBC News
Only 34% of Americans had confidence in medical leaders in 2018, compared to 75% in 1966 - Advisory Board
24% of American patients don’t feel valued by their healthcare provider - TeleVox Solutions
Five star hospitals have an average wait time of 13 minutes, while 1 star hospitals have an average wait time of 34 minutes - xtelligent Healthcare Media
The average wait time for patients is 18 minutes and 13 seconds - MedCity News
About 33% of physicians spend 17-24 minutes with their patients - Statista
88% of patients say that being told in advance how long they’d be waiting would reduce wait-time frustration - Software Advice
