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Etactics | Revenue Cycle Software

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September 12, 2025
Revenue Cycle
Abby Donoughe
Denial Code CO 59: Everything You Need to Know

For billing teams, knowing how to prevent and resolve CO 59 denials is key to effective denial management and maintaining smooth revenue cycle management. So let’s jump into it!

Denial Code CO 59: Everything You Need to Know
September 5, 2025
Compliance
Maria Mulgrew
HIPAA Omnibus Rule: Understanding The Final Rule

Today we will learn more about what the HIPAA Omnibus Final Rule is. Plus, the role it plays in healthcare compliance. And how it can help you avoid costly HIPAA violation penalties.

HIPAA Omnibus Rule: Understanding The Final Rule
September 5, 2025
Patient Engagement
Abby Donoughe
Brand Reputation Recovery: 11 Real-World ...

Let’s look at seven companies that had a negative brand image and how they overcame it. Of course, we kept the scope of this blog piece to events related to the over the counter (OTC) healthcare products or the overall health of consumers.

Brand Reputation Recovery: 11 Real-World Examples
August 29, 2025
Cybersecurity
Abby Donoughe
[ANSWERED] Why Cybersecurity is Important?

In a world where cyberattacks can happen at any moment, prioritizing cybersecurity is not just an IT concern; it’s a critical step in ensuring personal security, financial stability, and public trust. 

[ANSWERED] Why Cybersecurity is Important?
August 29, 2025
Compliance
Matt Moneypenny
What it Means to be HIPAA Compliant (It’s ...

What does it mean to be HIPAA compliant? Let’s look at each part of the regulation to answer that question.

What it Means to be HIPAA Compliant (It’s Surprising)
Maria Mulgrew
March 22, 2024
CMMC

Exploring CMMC 2.0 Levels: The Path to Cyber Resilience

Maria Mulgrew
March 22, 2024
CMMC
Exploring CMMC 2.0 Levels: The Path to Cyber Resilience

Today we are going to explore the updated version of CMMC 2.0. Including its different levels, as well as new features and enhancements that help to fortify organizations' cybersecurity structure. Let’s get into it!

Tagged: CMMC, CMMC 2

Comment
Todd Stanton
March 19, 2024
Compliance, CMMC

CMMC Data Flow Diagrams: An Ultimate Guide

Todd Stanton
March 19, 2024
Compliance, CMMC
CMMC Data Flow Diagrams: An Ultimate Guide

This blog focuses on how organizations define those boundaries. We collaborated with KNC Strategic Services (KNCSS), an authorized third party assessor organization (C3PAO). They offered their own take on creating a data flow diagram.

Tagged: CMMC, CMMC Level 1, CMMC Level 2, Data Flow Diagram

Comment
Ashlyn Matish
March 15, 2024
Cybersecurity, Compliance

Information Security Program Lifecycle: An Ultimate Guide

Ashlyn Matish
March 15, 2024
Cybersecurity, Compliance
Information Security Program Lifecycle: An Ultimate Guide

Today we’re talking about the information security program lifecycle. we’ll be explaining the six stages of the information security program…we will see what exactly goes on in each of these stages.

Tagged: Information Security Program

Comment
Maria Mulgrew
March 13, 2024
Revenue Cycle

COB Vs. EOB: Everything You Need to Know

Maria Mulgrew
March 13, 2024
Revenue Cycle
COB Vs. EOB: Everything You Need to Know

A common question among billing and coding staff is, “What is the difference between the coordination of benefits and the explanation of benefits?” Let’s go over what these processes even are as well as the stark differences between them. 

Tagged: COB, EOB, Coordination of Benefits, Explanation of Benefits

Comment
Ashlyn Matish
March 8, 2024
eLearning

How to Recover from Burnout While Still Working

Ashlyn Matish
March 8, 2024
eLearning
How to Recover from Burnout While Still Working

If we want to see a decrease in burnout, organizations need to recognize it, listen to employees, and take action steps accordingly. But, how do you recover from burnout while still working?

Tagged: Burnout, Burnout Training

Comment
Maria Mulgrew
March 6, 2024
Revenue Cycle

[ANSWERED] Can Certified Mail be Sent to a PO Box?

Maria Mulgrew
March 6, 2024
Revenue Cycle
[ANSWERED] Can Certified Mail be Sent to a PO Box?

So there seems to be an issue here: can you send and receive certified mail to a PO box? Let’s delve into the subject together!

Tagged: Certified Mail

Comment
Ashlyn Matish
February 29, 2024
Revenue Cycle

[ANSWERED] What is COB in Medical Billing?

Ashlyn Matish
February 29, 2024
Revenue Cycle
[ANSWERED] What is COB in Medical Billing?

Coordination of benefits applies to a patient who has multiple insurance providers also known as payers. It’s more of a backend process, but it’s important to understand from a medical billing perspective.

Tagged: COB, Coordination of Benefits

Comment
Maria Mulgrew
February 23, 2024
Revenue Cycle

Dry Needling CPT Codes: An Ultimate Guide

Maria Mulgrew
February 23, 2024
Revenue Cycle
Dry Needling CPT Codes: An Ultimate Guide

One of the trickiest physical therapy CPT codes that billers deal with is dry needling codes. Let’s take a look at the importance of CPT codes in general, what dry needling is, what the codes entail, and more!

Tagged: CPT Codes, cpt

Comment
Ashlyn Matish
February 16, 2024
Compliance, Patient Payment

[ANSWERED] Is Zelle HIPAA Compliant?

Ashlyn Matish
February 16, 2024
Compliance, Patient Payment
[ANSWERED] Is Zelle HIPAA Compliant?

Some resources say there’s a definite no to using Zelle as your payment method or provider while others give the green light. What we can do is go over the facts. So buckle your seatbelt and get ready for this ride. Let’s find out for certain if Zelle is HIPAA compliant. 

Tagged: Zelle, Payment, Online Payment

Comment
Maria Mulgrew
February 15, 2024
Revenue Cycle

Denial Code CO 29: An Ultimate Guide

Maria Mulgrew
February 15, 2024
Revenue Cycle
Denial Code CO 29: An Ultimate Guide

In this blog, we will discuss what CO 29 is, some common causes, and how to address/prevent it. 

Tagged: Denial Code, Denial Management

Comment
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