Patient Engagement

Creating a welcome letter requires a bit of effort upfront but has an ever-lasting experience on how new patients perceive you. Here are 5 examples of new patient welcome letters.

Giving the same patient experience across the board no longer works. As this industry changes, practices need to make sure they understand what different generations want in healthcare.

How can hospitals make an immediate, positive impact on how their patients feel while visiting? The most obvious answer is to start with where the majority of their visitors head towards - the waiting room. Here are examples of good, bad, and ugly hospital waiting rooms.

Here are the pros and cons of using social media in healthcare.

Can you provide any evidence about how great your practice is outside of what you and your brand ambassadors say? Here are 5 patient testimonial examples from different healthcare organizations and why they’re so great.

as healthcare moves towards value-based care, practice owners and hospital administrators are starting to pursue higher patient satisfaction scores. So how do you improve these scores for your organization? Here are 11 ways you can use to improve patient satisfaction and why they’re important.