Revenue Cycle
Abby Donoughe
Denial Code CO 59: Everything You Need to Know

For billing teams, knowing how to prevent and resolve CO 59 denials is key to effective denial management and maintaining smooth revenue cycle management. So let’s jump into it!

Denial Code CO 59: Everything You Need to Know
Compliance
Maria Mulgrew
HIPAA Omnibus Rule: Understanding The Final Rule

Today we will learn more about what the HIPAA Omnibus Final Rule is. Plus, the role it plays in healthcare compliance. And how it can help you avoid costly HIPAA violation penalties.

HIPAA Omnibus Rule: Understanding The Final Rule
Patient Engagement
Abby Donoughe
Brand Reputation Recovery: 11 Real-World ...

Let’s look at seven companies that had a negative brand image and how they overcame it. Of course, we kept the scope of this blog piece to events related to the over the counter (OTC) healthcare products or the overall health of consumers.

Brand Reputation Recovery: 11 Real-World Examples
Cybersecurity
Abby Donoughe
[ANSWERED] Why Cybersecurity is Important?

In a world where cyberattacks can happen at any moment, prioritizing cybersecurity is not just an IT concern; it’s a critical step in ensuring personal security, financial stability, and public trust. 

[ANSWERED] Why Cybersecurity is Important?
Compliance
Matt Moneypenny
What it Means to be HIPAA Compliant (It’s ...

What does it mean to be HIPAA compliant? Let’s look at each part of the regulation to answer that question.

What it Means to be HIPAA Compliant (It’s Surprising)

HIPAA Criminal Penalties: Possible Violations with Real Examples

HIPAA Criminal Penalties: Possible Violations with Real Examples

No matter how someone mishandles or discloses PHI, OCR is responsible for enforcing consequences so that the situation won’t happen again. Although depending on the severity, there are different levels of penalties. There are four different categories concerning civil HIPAA violations, and three tiers of criminal violations.

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6 Effective Examples of Ransomware Awareness Emails

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6 Effective Examples of Ransomware Awareness Emails

Ransomware attacks happen all of the time. Because of their consequences, your team must know what these cyberattacks are and how to prevent them. If you don’t know how to ensure this, don’t worry. One of the easiest ways to educate staff is by sending ransomware awareness emails.

10 Tips on How NOT to Respond to Patient Complaints

10 Tips on How NOT to Respond to Patient Complaints

Around 80% of survey respondents said that it would increase their trust if a company responded to negative customer comments. But the way that you respond to patient complaints can make all the difference. If you stay professional in your responses and show that you take patient concerns seriously, you can still win over clients.

It's time to protect your bottom line.