
It's a challenge to get reliable health information on-demand, leading people to search the web instead. Email communication can help improve this. But make sure you know what do do when contacting patients via email.
It's easy to accidentally reveal PHI in an email. A breach in a patient’s privacy can lead to hefty fines during your organization's next audit. Make sure you are able to comply with all of the legal guidelines surrounding email communication.
Keep a poster in your office reminding everyone that passes about what to do when sending emails to patients. Remind your staff what they should and should not do to protect patient confidentiality. This visual reminder will help prevent future violations.